Shipping Policy
Opulent Shopping – Shipping Policy
Last updated: May 19, 2025
Thank you for shopping at Opulent Shopping. We want your experience to be as smooth and delightful as our luxurious wigs. Please review our shipping policy below for details on processing times, shipping methods, costs, tracking, and more.
1. Processing Time
- Order Processing
- All orders are processed within 1–3 business days (Monday–Friday, excluding holidays) from the date your payment is confirmed.
- During peak seasons (e.g., Black Friday, end-of-year holidays), processing may take up to 5 business days.
- Order Cut-off
- Orders placed after 3PM GMT+3 (Kampala time) will begin processing the next business day.
2. Shipping Methods & Estimated Delivery Times
We partner with trusted carriers worldwide. Delivery estimates begin once your order ships.
| Region | Carrier Options | Delivery Estimate (after ship date) |
|---|---|---|
| United States | USPS, DHL Express, FedEx | 5–12 business days |
| Canada | Canada Post, DHL Express | 7–14 business days |
| Europe | DHL Express, UPS, DPD | 5–10 business days |
| Africa | DHL Express, Aramex, local postal services | 7–21 business days |
| Australia & NZ | Australia Post, DHL Express | 7–14 business days |
| Rest of World | DHL Express, UPS, local postal services | 10–25 business days |
Note: Delivery times are estimates and may vary due to customs processing, local holidays, or carrier delays.
3. Shipping Costs
- Standard Shipping
- Calculated at checkout based on weight, dimensions, destination, and selected carrier.
- Flat-Rate Shipping
- We offer flat-rate options for orders over USD 150. See checkout for availability.
- Free Shipping
- Enjoy free standard shipping on orders subtotaling USD 200 or more (after discounts, before tax).
4. Order Tracking
- Once your order ships, you’ll receive a shipping confirmation email with:
- Carrier name
- Tracking number/link
- You can also log in to your Opulent Shopping account to view real-time order status.
5. Customs, Duties & Taxes
- International Orders
- Recipients are responsible for any customs duties, import taxes, or fees levied by their country.
- Please check with your country’s customs office for details.
- Declaration
- We declare the full value of the merchandise for customs purposes.
6. Lost or Damaged Shipments
- Lost Packages
- If your tracking status shows “Delivered” but you have not received your package, please get in touch with support@opulentshopping.com within 7 days. We’ll work with the carrier to investigate.
- Damaged Items
- Inspect your shipment upon arrival. If the packaging is damaged or the wig is defective, please email photos and order details to support@opulentshopping.com within 5 days of delivery. We will arrange a replacement or refund.
7. Address Changes & Cancellations
- Before Shipping
- You may update or cancel your order within 2 hours of placing it by emailing support@opulentshopping.com with your order number.
- After Shipping
- We cannot modify shipping addresses once the order is in transit. If your package is returned to sender, you may incur additional shipping fees for re-delivery.
8. Returns & Exchanges
- Please review our full Returns & Exchanges Policy for information on how to return or exchange a wig.
9. Contact Us
If you have any questions about your order or our shipping policy, please get in touch with us:
- Email: support@opulentshopping.com
- Business Hours: Monday–Friday, 9 AM–5 PM (GMT+3)
Thank you for choosing Opulent Shopping. We appreciate your business and hope you love your new wig!
— The Opulent Shopping Team